Privacy Policy

At Heritage Hearth Kitchen, protecting your privacy is a priority. This policy explains how we collect, use, and safeguard your personal data when you engage with our online platform and food delivery services.

Information We Collect

We collect information necessary to provide and improve our services, and to maintain communication with you. This includes:

• Personal identification details such as name, delivery address, phone number, and email address.
• Order history and preferences related to our traditional British cuisine offerings.
• Usage data from our online platform and social media interactions.

How We Use Your Information

Your data is used to operate our service, personalise your experience, and communicate offers and updates. Specifically, we:

• Process and deliver your food orders accurately and efficiently.
• Enhance our culinary storytelling and marketing content on social media channels.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations and prevent fraud or misuse.

Data Sharing and Disclosure

We do not sell your personal information. However, we may share data with trusted third parties only as necessary to provide our service:

• Delivery partners to fulfil orders.
• IT service providers who support our platform infrastructure.
• Legal authorities if required by law or to protect our rights.

Your Rights Under GDPR

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate data.
• Object to processing for marketing purposes.
• Withdraw your consent at any time where processing is based on consent.
• Request data portability to transfer your data to another provider.

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve user experience and for digital marketing purposes. You can manage your cookie preferences through your browser settings.

Contact Information

For privacy inquiries or to exercise your rights, please contact:

We may update this policy from time to time to reflect changes to our practices or legal requirements. We encourage you to review it periodically.